very awesome looking cute.

Gigaom

With a couple days worth of cloud restarts in the rear window, two of the biggest cloud providers are ready to talk about them — a bit.

[company]Rackspace[/company] CEO Taylor Rhodes apologized to Rackspace customers for issues they faced. Give him credit, he didn’t do the qualified sorry-if-we-inconvenienced-you thing, he outright apologized for “the downtime and inconvenience that you and others of our customers have suffered in recent days.”

Per his blog post:

This maintenance affected nearly a quarter of our 200,000-plus customers, and in the course of it, we dropped a few balls.  Some of our reboots, for example, took much longer than they should.  And some of our notifications were not as clear as they should have been. We are making changes to address those mistakes.  And we welcome your feedback on how we can better serve you.

And, Amazon Web Services evangelist Jeff Barr advised customers how they can better weather…

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